Ernesto Castillo

Ernesto Castillo is an accomplished professional with extensive experience in customer experience, business development, and digital transformation. Currently serving as the Senior Manager for Customer Experience and Business Development at Clarios since September 2021, Ernesto has previously held significant roles such as Memberships Deputy Director at Walmart and led customer strategy at FEMSA, where a successful omni-channel loyalty program was developed. As a co-founder of Innovación de Ideas Empresariales JE, a digital strategy and software development company, Ernesto oversaw over 100 projects while leading a cross-functional team. Ernesto's early career included impactful positions in marketing and digital transformation across various organizations, complemented by a robust educational background featuring advanced degrees from prestigious institutions such as Harvard Business School and Yale School of Management.