Estevam Ribeiro

Estevam Ribeiro has extensive experience in the telecommunications industry, currently serving as Incident and Quality Manager at Claro Brasil since August 2012. In this role, Estevam is responsible for customer service recovery, complaint ticket management, and regular client updates until resolution. Estevam manages quality assurance, leads team development, and creates reports on service level agreements (SLA) and ticket analysis. Prior to Claro Brasil, Estevam held various managerial and supervisory roles at Embratel from June 2007 to August 2012 and worked as a Network Administrator at G&P from September 1997 to June 2001. Estevam holds a degree in Development and Management of Internet Environments and Networks from Uninove and a Technical degree in Data Processing from Colégio Módulo.