Luiz Ricardo Alves de Passos

Luiz Ricardo Alves de Passos is a seasoned Product Manager and Project Leader with extensive experience in customer experience and technology management at Claro Brasil since April 2009. Luiz has effectively managed cross-functional teams in the implementation of Salesforce CRM systems and has led multiple squads focusing on service delivery and process optimization. Previous roles include strategic coordination of back-office operations and project management at NET Oficial, where Luiz streamlined operational processes and improved productivity for large teams. Academic credentials include a Customer Experience certification from FIA Business School and a degree in Administration and Business from Universidade Federal de Uberlândia.