Katie Dougherty is a seasoned professional in customer experience and product support with a robust background in automation and technical writing. Currently serving as Product Support Manager at Clay since May 2025, Katie previously held multiple roles at Zendesk from July 2018 to May 2025, including Senior CX Automation Specialist, where responsibilities included research and analysis to enhance customer experiences and automate processes. Other positions at Zendesk involved content creation as a Senior Self Service Specialist and developing proactive support strategies. Katie also trained SMB customers in sales force automation as a Product Specialist. Earlier experience includes serving as a Residential Assistant at Swarthmore College, where responsibilities included ensuring resident well-being and community safety. Katie earned a Bachelor of Arts in Engineering and Economics from Swarthmore College and studied abroad in Economics at DIS during 2017.
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