Dawna O'Rourke

Dawna O'Rourke is a seasoned Business Analyst and Cognos Developer at Clayton County Water Authority since November 2020, specializing in evaluating chatbot data for accuracy and reporting metrics to upper management. Prior to this role, Dawna spent over 24 years at IBM in various positions, including Reporting Analyst and Cognos Report Developer, focusing on data analysis, generating Cognos reports and dashboards, and providing IT support. Dawna's extensive experience encompasses gathering project requirements and documenting processes, showcasing a solid background in data analysis and reporting functions.