Patience Thomas

Patience Thomas has a diverse work experience in various contact center roles. Patience started their career in 2009 as a Call Center Representative at Simplex Healthcare. Later on, they became a Patient Care Team Captain, where they led multiple teams and was responsible for customer service, sales performance, scripting, and quality assurance. In 2013, Patience worked as a Corporate Integrity Manager at Simplex Healthcare, where they conducted internal audits and managed a quality assurance team for customer-facing call center agents.

In 2014, they joined Conservation Services Group as a Contact Center Supervisor before moving to CLEAResult in 2015. At CLEAResult, Patience initially worked as a Contact Center Supervisor before being promoted to Contact Center Senior Manager in 2016. Their most recent role at CLEAResult was as the Operations Director for Contact Centers and Incentive Processing Centers.

Patience Thomas attended Western Kentucky University from 2003 to 2007, earning a Bachelor of Science (BS) degree in Marketing. Patience then returned to the same university from 2008 to 2009 and obtained a second Bachelor of Science (BS) degree, this time in Business Administration and Management, General.