Cinthya M.

Cinthya M. has a diverse work experience spanning multiple industries. Cinthya began their career as a Customer Service Representative at Verizon Wireless in 2004 and steadily progressed through various roles, including Team Supervisor and Operations Consultant. Cinthya later became a Senior Manager, where they led a large team of bilingual customer service and technical service employees, and implemented strategies that improved customer and employee satisfaction as well as company profitability.

After their time at Verizon Wireless, Cinthya joined Salter Labs as a Customer Care Manager, where they oversaw all aspects of customer service and developed procedures to ensure a positive customer experience. Cinthya built strong relationships with cross-functional teams and contributed to the company's bottom line performance.

Most recently, Cinthya has been working at ClearOne Advantage, first as a Client Loyalty Manager, then as a Client Relations Manager, and currently as the Director of Client Success CLG. In these roles, they focused on client retention and revenue recovery, as well as setting overall vision and strategic plans for the department. Cinthya established a culture of engagement, relationship building, and collaboration among their teammates and successfully drove growth through key metrics and net retention improvements.

Overall, Cinthya M. has demonstrated strong leadership, problem-solving, and customer service skills throughout their career.

Cinthya M. has studied Business Administration and Management at Strayer University. Cinthya also pursued a degree in Project Management at the University of Phoenix.