Lindsey Jerome has extensive work experience in customer experience roles. Lindsey started their career at Ashlin Graphics as a Customer Service / Account Executive, where they managed sales and served as a liaison between production and clients. Lindsey then worked at Gallopade International as an intern, where they copy edited history textbooks and introduced teaching guidelines. At The Perfect Image, they worked as an Office Assistant, managing office files, customer contact database, and reviewing graphic designs. While freelancing as a writer for Kelly Laughlin, they gained experience in content creation. Lindsey joined Clearwave Corporation as a Support Analyst, providing consultation and support to clients. Lindsey progressed to roles such as Customer Experience Team Lead, Customer Experience Manager, Senior Manager, and later as the Director of Customer Experience. In these roles, they demonstrated expertise in understanding clients' needs and developing strategies to improve customer experience, while also collaborating with development and design teams to enhance products. Lindsey holds a Bachelor's degree from Georgia College and State University.
Lindsey Jerome obtained a Bachelor's Degree in English Creative Writing from Georgia College & State University between the years 2010 and 2014.
January, 2021 - present
January, 2020
December, 2018
October, 2017
November, 2014
Director, Customer Experience Design at AARP
Senior Director, Customer Experience at Major League Baseball
Director - Customer Experience at FreshBooks
Director, Customer Experience at Spotify
Senior Director, Customer Experience Enablement, Strategy And Governance at AARP
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