Cassie Johnstone

Cassie Johnstone currently serves as the Pillar Technical Lead for Chat & AI at Cleo, a position held since March 2018, which evolved from earlier roles as Technical Lead and Software Engineering People Lead. Prior experience includes a brief period at Makers Academy as a Software Engineer student focusing on full-stack web development, and a Research Associate role at The Up Group. Cassie began a career in customer service through various waitstaff positions and has held internships in research and analysis across different sectors, including healthcare and technology. Cassie holds a Bachelor of Arts degree in European and Middle Eastern Languages from the University of Oxford, specializing in Spanish and Arabic.