Krista LaFever, MBA

Krista LaFever, MBA, has over 10 years of experience as a Customer Success Manager. Currently, they are working at ClickDimensions, where they are responsible for growing SMB & Strategic accounts. In this role, they mentor newer CSMs and possesses skills in leadership, sales, CRM, negotiation, and marketing. Krista forms deep connections with their customers through effective touchpoints and meetings.

From 2020 to 2021, Krista was the Founder and CEO of ooLango E-Learning, LLC, a language e-learning business that they successfully sold. During their tenure, they managed and trained 20 interns in various roles such as international sales and marketing, customer success management, web design and development, curriculum development, and instruction. Krista used their analytical skills to make adjustments to market demands.

Prior to that, from 2010 to 2020, Krista founded and operated LaFever Consulting, where they worked as a successful business consultant. Krista'steam developed and executed strategic plans for businesses, helping them achieve measurable growth across KPIs. Krista provided a delightful customer experience and built trust through their eloquent interpersonal skills.

Before LaFever Consulting, Krista served as a Business Development Manager at SoftwareONE from 2018 to 2019, specializing in software licensing, procurement, and compliance. Krista closed long-term agreements with new clients across multiple states by conducting comprehensive market research, prospecting, and negotiating.

From 2017 to 2018, Krista worked as an Account Executive for Sharp Business USA, managing a portfolio of over 80 accounts and generating $340K in sales per year. Krista fostered customer relationships, identified opportunities for growth, and conducted face-to-face sales calls with senior executives.

Krista's extensive experience also includes holding the position of Vice President of Marketing at Express Digital Solutions from 2007 to 2010. Here, they sold digital products and services to national and enterprise clients, improved sales processes, and advised staff to meet strategic goals.

At Health Net from 1996 to 1998, Krista was the Sr. Customer Success Manager, responsible for product development, management, and program management for enterprise accounts. Krista reduced churn, renewed and grew major accounts, and provided training on new products.

At the beginning of their career, from 1987 to 1996, Krista worked at CareFirst BlueCross BlueShield as a Customer Success Manager and Account Executive. Krista managed a range of B2B clients, including private, public, government, and enterprise Fortune 500 companies.

Overall, Krista LaFever's work experience encompasses a wide range of roles and responsibilities in customer success, business consulting, sales, marketing, and leadership. Krista has a proven track record of driving growth, building relationships, and achieving results for clients and companies.

Krista LaFever, MBA has a strong educational background in business and management. Krista received their MBA degree from Marymount University, specializing in Business, Management, Marketing, and Related Support Services, from 1991 to 1996. Prior to that, they obtained a BA degree from Virginia Tech in 1987, focusing on Spanish and Business.

In terms of certifications, Krista has a diverse range of qualifications. Krista completed the Exercising Leadership Certificate program from Harvard Business School Online in 2023, further enhancing their knowledge in Business Administration and Management. Krista also attained a Business Certificate in Management from UC Irvine, attending from 2015 to 2017.

Additionally, Krista holds various professional certifications related to marketing, sales, and technology. Krista obtained a Marketing Essentials Certification from ClickDimensions in December 2022. Krista has also received certifications in Sales Enablement, Hubspot Sales Software, Inbound Marketing, and Digital Marketing from HubSpot Academy and the American Marketing Association.

Krista'stechnical skills include the Cisco Duo Account Manager Pre-Sales certification from Cisco, VMware: VSP-MA (Management Automation) certification from VMware, and Veeam Sales Professional, VMSP certification from Veeam Software. Krista is also a Microsoft Certified Professional (MCP).

Furthermore, Krista has completed a Career Success Project from the University of California, Irvine Division of Continuing Education in 2017. Additionally, they have demonstrated their leadership abilities by achieving the Advanced Leadership, Bronze level and Competent Leader status from Toastmasters International. Furthermore, they have demonstrated their communication skills by obtaining the Competent Communicator certification. Lastly, they hold an Arizona Life and Health Insurance License obtained from the State of Arizona in 2017.