Michael Brady

Michael Brady has a diverse work experience in the field of technical support and customer service. Michael started their career in 2015 at HCL Technologies as a Customer Service Representative, where they provided customer support, troubleshoot device-specific issues, and escalated complaints when necessary. In 2015, they joined Voxpro as a Technical Support Specialist, overseeing multi-format data migrations, troubleshooting installation and network issues, and relaying resolutions to customers. Michael later became the Google Cloud Point of Contact and Subject Matter Expert, assisting agents with complex cases, liaising with Google engineers, and providing training and support to new and existing agents. In 2019, Michael joined ClickDimensions as a Technical Support Specialist and eventually took on the roles of Lead Tech Support Specialist in Global Support and Support Operations Engineer.

Michael Brady completed their education at Cavan Institute. In 2008, they achieved a FETAC Level 5 degree in Computer Network and Maintenance. Michael then continued their studies at the same institute and obtained another FETAC Level 5 degree in Security Studies in 2010. In addition to their formal education, Michael obtained a certification in Effortless Customer Experience from CEB, now Gartner, in March 2019.