Clincierge
Angelia Taylor, MPH, MTA, is a highly skilled professional with extensive experience in travel coordination, customer service, and program management within the healthcare and wellness sectors. Currently serving as a Travel and Customer Service Coordinator at Clincierge since December 2014, Angelia specializes in facilitating comprehensive services for clinical trial participants. Previous roles include Program Director at Hot Springs Association, where research focused on promoting geothermal springs for health and wellness, and Course Instructor at Indiana University Bloomington, teaching critical personal leadership development skills. Angelia's background includes event management consulting with Bridal Stage DuO, where extensive research and planning for over 5,500 weddings and events were conducted. Educational qualifications include a Master's in Public Health and a Master's in Tourism Administration, with ongoing doctoral studies in Recreation, Sport, and Tourism at the University of Illinois Urbana-Champaign.
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Clincierge
Improve your clinical trial retention rates while increasing study access and diversity. Clincierge reduces the emotional, logistical, and financial barriers to clinical trial participation, enabling patients to access life-changing and potentially lifesaving new treatment options. Our high-touch patient concierge services include but are not limited to, individualized air and rail ticketing, hotel and housing accommodations, payment and reimbursement processes, and ongoing patient, family, and caregiver support. Our services reduce the emotional and financial stressors related to travel and out-of-pocket expenses related to clinical trial participation. We address unique patient and caregiver needs, and the many demands complex trial designs place on participants and their families, building custom solutions to specific study-related problems. Our multilingual, in-country Clincierge Coordinators provide seamless logistical support for patients, their families, and caregivers. From initial patient enrollment in a Clincierge-supported study to trial completion, they offer much-needed emotional support and personalized communications each step of the way. This concierge level of patient support assists trial sponsors, CROs, and research institutions in managing the cost and duration of their clinical trials. Clincierge’s value-added services not only enhance patient recruitment and improve retention, but they also relieve clinical research associates, clinical investigators, and other study sponsors and trial site personnel from time-consuming patient logistics. Our services enable study staff to prioritize patient care and focus on study outcomes. We reduce clinical trial administrative costs and streamline patient payments and reimbursements through our efficient online portal.