Clincierge
Deborah Lo Gerfo is a seasoned professional with a diverse background in customer service, travel coordination, and hospitality. Currently serving as a Senior Travel Coordinator at Clincierge since November 2017, Deborah excels in managing patient logistics and collaborating with various vendors. Previous experience includes roles as a Lead Customer Service Representative at Nestlé Waters North America, where logistics for the San Pellegrino market were managed, and as a Showroom Receptionist and Administration Agent at Giuseppe Zanotti Design. Deborah's career also encompasses positions in luxury hotels, event organization, and travel agency operations, alongside a degree in Science of Cultural Tourism from Università degli Studi di Sassari and a Good Clinical Practice Certification from Clincierge.
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Clincierge
Improve your clinical trial retention rates while increasing study access and diversity. Clincierge reduces the emotional, logistical, and financial barriers to clinical trial participation, enabling patients to access life-changing and potentially lifesaving new treatment options. Our high-touch patient concierge services include but are not limited to, individualized air and rail ticketing, hotel and housing accommodations, payment and reimbursement processes, and ongoing patient, family, and caregiver support. Our services reduce the emotional and financial stressors related to travel and out-of-pocket expenses related to clinical trial participation. We address unique patient and caregiver needs, and the many demands complex trial designs place on participants and their families, building custom solutions to specific study-related problems. Our multilingual, in-country Clincierge Coordinators provide seamless logistical support for patients, their families, and caregivers. From initial patient enrollment in a Clincierge-supported study to trial completion, they offer much-needed emotional support and personalized communications each step of the way. This concierge level of patient support assists trial sponsors, CROs, and research institutions in managing the cost and duration of their clinical trials. Clincierge’s value-added services not only enhance patient recruitment and improve retention, but they also relieve clinical research associates, clinical investigators, and other study sponsors and trial site personnel from time-consuming patient logistics. Our services enable study staff to prioritize patient care and focus on study outcomes. We reduce clinical trial administrative costs and streamline patient payments and reimbursements through our efficient online portal.