Ignacio Hughes

Ignacio Hughes is a seasoned professional with extensive experience in patient and customer experience management across various industries. Currently serving as CXO and Head of Patient Experience at Clínica Universidad de los Andes, Ignacio previously held the position of Patient Experience Director at RedSalud CChC, where responsibilities included leading patient-centric transformation projects. Ignacio’s tenure at LATAM Airlines spanned eight years, culminating as Customer Experience Project Director, focusing on cultural change and customer service excellence across multiple countries while integrating LEAN methodologies. Earlier roles at LATAM involved managing quality service and developing strategic initiatives to enhance the travel experience. Ignacio began a career as a Studies Engineer at CSAV, emphasizing growth and operational efficiency. Ignacio holds an MBA from ESE Business School and a degree in Industrial Civil Engineering from Universidad Adolfo Ibáñez.