Scott O'Connor

Scott O'Connor is a seasoned professional with extensive experience in contact center management and customer experience. Currently serving as the Contact Center Manager at Clinisupplies since February 2024, Scott leads the UK-based inbound and multichannel operation, focusing on efficiency and quality improvements during a period of change. Prior to this role, Scott worked at Metro Bank (UK) from October 2016 to February 2024, where responsibilities included analyzing CEX performance and supporting leadership development in customer experience. Scott's career began at Post Office Ltd from May 2006 to August 2016, where Scott held several positions, including Customer Service Specialist and Quality Manager, establishing a solid foundation in customer relations.