Kim de Klerk

Kim De Klerk is an accomplished professional with extensive experience in customer service and team management. Currently serving as an Operations Assistant Manager at Teleperformance Global Services since September 2024, Kim also holds the position of Contact Center Manager at Merchants since January 2023. Prior experience includes a role as Customer Service Manager at Merchants iiNet from May 2014 to April 2023, focusing on delivering exceptional customer service and operational efficiency. Previous positions held include Team Leader at RCS and Direct Axis, where responsibilities included mentoring teams and analyzing performance data. Educational credentials include ongoing studies at Harvard Business School Online and a certificate in Contact Centre from the University of Stellenbosch, along with a legal secretarial qualification from Northlink College.