Scott Hawkins

Scott Hawkins has over 25 years of work experience in various roles and companies. Scott started their career in 1995 at Microsoft as a Technical Support Engineer, where they provided telephone support to Microsoft Access customers and led a knowledge base content development project. After that, they joined Keane in 1997 as a Service Delivery Manager, overseeing daily operations and ensuring client satisfaction. In 2001, they joined Convergys as a Sr. Manager Process Improvement, where they directed projects for quality management system certification and coached process improvement teams. Scott then moved to Intuit in 2005 as a Performance Coach, where they coached teams and assisted with income tax season readiness strategy. At Intuit, they also held the position of Sr. Technical Writer / Information Analyst, where they created and updated technical documents and analyzed customer feedback to improve support services. Their most recent role was at Clinisys, starting in 2010 as Manager, Client Support, and later transitioning to Senior Technical Writer. The exact end dates for their roles at Clinisys and Intuit are not provided. Overall, Scott has a diverse background in technical support, management, process improvement, and technical writing.

Scott Hawkins studied Food Service Management at the University of Arizona. No information is provided about the specific years they attended or if they obtained a degree.