Jordan Carter

Jordan Carter is a seasoned professional in customer success and account management, currently serving as Team Lead for Customer Success in the APAC region at Clio, a cloud-based legal technology company since May 2023. In this role, Jordan leads a team of specialists, drives customer experience enhancements, manages customer escalations, and develops training materials. Jordan's previous experience at Clio includes roles such as Senior Onboarding Specialist and Team Leader for Account Managers, where responsibilities ranged from hosting training sessions and maintaining cross-departmental communications to managing client relationships as a Senior Customer Account Manager. Prior to joining Clio, Jordan held customer service roles at AMP and the Department of Internal Affairs, showcasing a strong background in client engagement and support. Jordan earned a Bachelor of Commerce in Economics and Finance from Victoria University of Wellington.