Ryan Lyster

Ryan Lyster's work experience begins in 2006 at ACTIVE Network, where they started as a Technical Support and eventually became a Support Team Lead. During this time, they led the company in all major support stats and built the company's first international support team in China. In 2009, they became the President of the ACTIVE Voice Toastmasters Club, where they led operations and achieved success in the Humour Speech contest. From 2009 to 2014, Ryan served as a Customer Experience Program Manager, developing and leading CX strategies for over 30 company-wide products. Ryan also analyzed complex customer feedback and led cross-functional teams in driving action based on customer insights.

In 2014, Ryan was promoted to Senior Manager of Customer Experience, where they oversaw a team running the CX program and implemented a customer health model and feedback platform. In 2015, they became the Director of Customer Success, leading a team that served as a center of excellence for operations and customer success at ACTIVE. Ryan also drove operational efficiency projects and mentored the team. From 2016 to 2019, Ryan worked at Eventbase, where they held the roles of Director of Customer Success and Director of Strategic Programs & Operations. In these roles, they drove key strategic programs, led customer success, support, and solutions functions, and owned the market strategy for a new business unit. Finally, since 2019, Ryan has been working at Clio - Cloud-Based Legal Technology, where they started as the Director of Customer Support, then became the Director of Customer Enablement, and currently holds the role of Senior Director of Customer Enablement. In these roles, they have been responsible for setting up Clio's customers for success and leading proactive post-sale experiences.

Ryan Lyster completed a Bachelor's degree in Business and Psychology from Simon Fraser University from 2001 to 2006. In 2004, they also attended the Copenhagen Business School for a summer semester focusing on Business. Additionally, in November 2015, they obtained a certification as a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association.