Vivian L.

Vivian L. has a diverse work experience history in various leadership roles. Vivian most recently worked at Clio - Cloud-Based Legal Technology as a Customer Support Team Lead, where they led a high-performing team and provided ongoing support and coaching to meet objectives and deliver exceptional customer experience. Prior to that, they were a Bench Tax Team Lead at Bench Accounting, where they ensured team performance and alignment with objectives and supported key initiatives to improve service delivery. Vivian also worked as a Service Delivery Team Lead at B12, where they managed a virtual team to deliver successful customer projects and collaborated with other teams to enhance the onboarding experience. Before that, they held multiple roles at WellnessLiving, including Team Lead, Onboarding, Senior Onboarding Specialist, Onboarding Specialist, and Customer Support Representative, where they coached and trained teams, handled escalations, and provided outstanding customer support. Vivian began their career as a Data Analyst Intern at TD and also worked as an Office Manager at NCIX.com, overseeing general operations and providing excellent service.

Vivian L. obtained a Diploma in Medical Office Management/Administration from Seneca College, where they attended from 2013 to 2014.