Lorena de Sousa Pires

Support Ops Trainer at Clipboard Health

Lorena de Sousa Pires has been working in the professional world since 2013. Lorena began their career as an Export Assistant in the financial area for IBF - Industria Brasileira de Filmes, where they were also an Intern of Foreign Trade. In 2020, they joined Clipboard Health as a Support Ops Trainer, an Assistant Customer Success Manager, and a Customer Support Analyst. In the same year, they also began working as a Customer Support Analyst for Carta, a Financial Technology company registered with the U.S. Securities and Exchange Commission.

Lorena de Sousa Pires completed a Bachelor's degree in International Relations from the Universidade Federal do Rio de Janeiro in 2016. In 2018-2019, they earned a Post-Graduate/MBA in Foreign Trade from the same university. In 2020, they completed a Course in Customs Broker Formation from ABRACOMEX in the field of International Business and Foreign Trade. Additionally, they hold certifications in Green Belt - Lean Six Sigma from VF Consultoria | Lean Six Sigma (2019), Excel Voltado para Negócios from IEG - Instituto de Engenharia de Gestão (2014), Curso de Analista de Importação e Exportação from Aduaneiras - Informação Sem Fronteiras (2013), and FCE - Certificate of Proficiency in English from the University of Cambridge (2011).

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