Shereen Raja

Shereen Raja is a skilled professional with a diverse background in customer due diligence, complaints handling, and various customer service roles. Currently serving as a CDD Analyst at Close Brothers Premium Finance since January 2022, Shereen specializes in completing customer due diligence for new business and renewals, managing communication with customers and brokers, and liaising with the Financial Crime Team when necessary. Prior experience includes roles as an Adjudicator/Investigator at the Financial Ombudsman Service, where Shereen handled complaints and wrote persuasive case outcomes, and as a Freelance Proofreader for the Journal of Confucian Philosophy and Culture. Additional roles in customer service at Barclays and various positions in earlier jobs showcase strong communication and organizational skills. Shereen holds a Bachelor of Laws (LLB) from the School of Oriental and African Studies, completed in 2010.