Karl Douglas

Karl Douglas has extensive experience in technical support and cloud services, currently serving as a Hybrid Cloud/2nd Line Technical Support Engineer at Cloud Direct since August 2017, focusing on backup, replication, and legacy solutions. Previous roles at Cloud Direct included managing backup technologies and server maintenance, alongside providing second-line support. Prior experience at ihotdesk as a 1st Line Technical Support Engineer involved troubleshooting IT issues and managing service level agreements. Additionally, a contract position at EnablesIT entailed executing a large-scale email migration project using Windows PowerShell. Karl Douglas possesses a solid foundation in IT support and cloud technology.