Jose M Gonzalez is a seasoned professional in the field of technical support engineering, currently serving as a Principal Escalation Engineer at Cloud Software Group since April 2023. Previously, Jose M Gonzalez spent over seven years at Citrix, where roles included Lead Escalation Engineer, Senior Escalation Engineer, and others focused on resolving complex and critical customer issues. Prior to this, an Operations Analyst position was held at Sears Holdings Global Sourcing for a brief period. Jose M Gonzalez holds a college degree in Computer and Information Sciences and Support Services from Humboldt 7, Cuba, completed between 2009 and 2012.
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