Pradeep Bhambi is a seasoned leader in technical support and escalation engineering, currently serving as the Sr. Director for Escalation Engineering at Cloud Software Group, a position held since December 2022. With a focus on enhancing customer satisfaction and operational excellence, Pradeep coordinates support initiatives globally, driving collaboration among various teams to champion customer success. Previous roles include Director positions at Citrix, leading large cross-functional teams and managing robust support organizations while emphasizing business growth and talent development. Pradeep's extensive experience at Citrix includes key positions in technical support and customer services spanning over a decade, establishing a strong foundation in both leadership and technical acumen. Educational qualifications include a Master of Science in computer applications from the Symbiosis Institute of Computer Studies and Research and a degree in Commerce & Economics from P D Lions.
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