CF

Carlos Daniel de Los Ríos Franco

Senior Customer Service Representative at Cloud5 Communications

Carlos Daniel De los Ríos Franco has experience in various roles and companies. From 2021 to the present, they worked at Cloud5 Communications as a Senior Customer Service Representative, where they assisted clients with case resolution and provided support to hotel managers. Prior to that, from 2021 to 2022, they worked as a Customer Service Representative, advising clients on the next steps for their cases and providing information about reservations.

In 2020, Carlos worked as a Project Assistant at the University of New Brunswick Saint John, where they researched and benchmarked top higher education institutions to improve the implementation of the Business Administration curriculum and conducted needs assessments.

From 2014 to 2018, they worked at Grupo Coril - Stock broking and asset managing agency, where they held various roles including Supplier Supervisor, Project Supervisor, and Administrative Assistant. In their administrative assistant role, they managed client relations, optimized clients' financial planning, and controlled expenditures for associated companies.

Carlos also has experience as a Logistics' Assistant at Nuevo Mundo Textiles from 2012 to 2013, where they optimized delivery routes, evaluated order control, and implemented indicators for the Purchasing Committee to reduce overstock.

Overall, Carlos Daniel De los Ríos Franco has a diverse background with experience in customer service, project management, administration, and logistics.

Carlos Daniel De los Ríos Franco has a diverse education history. In 2008, they began their studies at Universidad ESAN, where they pursued a degree in Industrial and Commercial Engineering, completing it in 2015. During their time at ESAN, they also took a specialization course in Operations and Logistics at Universidad ESAN in 2015.

In 2013 and 2014, Carlos Daniel De los Ríos Franco studied at Idiomas Católica PUCP, although the specific degree or field of study is not provided.

Continuing their education, Carlos Daniel De los Ríos Franco attended the University of New Brunswick from 2019 to 2020, where they obtained a Master of Business Administration (MBA) degree in Business.

Additionally, in 2015, they enrolled in a leadership course at the Instituto Latinoamericano de Liderazgo Cristoforo. The details regarding the degree obtained in this course are not mentioned.

Overall, Carlos Daniel De los Ríos Franco has a strong academic background in industrial engineering, operations and logistics, and business administration.

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Timeline

  • Senior Customer Service Representative

    April, 2022 - present

  • Customer Service Representative

    March, 2021

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