Cy Jervis is an experienced professional in community management and knowledge programs, currently serving as a Senior Manager at Cloudera since April 2015. Jervis strategically directs Knowledge Programs to empower customers and enhance product adoption while leading cross-functional collaborations to ensure a cohesive customer journey. Previous roles at Cloudera include Manager of the Community Program, where accountability and performance metrics were established, and Community Manager, driving significant growth in user engagement. Prior to Cloudera, Jervis held positions at Dell, focusing on customer advocacy through online communities and social media, and at the Citrus County Sheriff's Office, managing a communications team in emergency services. Jervis began the career as an EMT, providing patient care during emergencies. Jervis studied at the Community College of Rhode Island from 1990 to 1992.
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