Yana Te-Cheng Chen

Yana Te-cheng Chen is a seasoned Customer Success Leader at Cloudflare, specializing in Greater China and iGaming since July 2017, where progression through various roles demonstrates expertise in customer relationship management. Previous experience includes an internship at Circus Social, enhancing client onboarding processes and developing SEO strategies. Prior roles at Micron Technology involved contributing to supply chain continuity projects, while a significant tenure at Transcend Information, Inc. involved managing substantial sales revenues and leading a key account management team, achieving notable sales growth and initiating customer satisfaction improvements. Earlier career experiences include positions at Maxcube International Inc. and Symantec, where Yana earned recognition for outstanding performance. Educational credentials encompass an MBA from the National University of Singapore, an MA in Journalism from National Taiwan University, and a BA in Russian Language and Literature from National Chengchi University, complemented by an exchange program at Lomonosov Moscow State University.