Chris Van Houten is a CX and GenAI professional with extensive experience in contact centers and a strong focus on Amazon Connect. Currently serving as the Senior Practice Lead for Amazon Connect and Customer Experience at CloudHesive, Chris has previously held key roles such as National Account Manager at ConvergeOne and Managing Director at Mediu, Inc. Their expertise encompasses program and project management, financial forecasting, and business development, with a proven track record of exceeding sales goals from 2016 to 2022. Chris holds a degree from the University of Washington.
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