Papa Amadou Mbaye

Papa Amadou Mbaye currently serves as the Director of Customer Support at Cloudli Communications, where responsibilities include developing customer support strategies and managing support teams. Previous experience encompasses roles such as Technical Support Manager with responsibilities in troubleshooting and operations management, and Business Solutions Consultant - Team Leader at Rogers Communications focusing on UC technologies and technical support. Additional previous positions range from Business Development Manager at Nixxis to Head of Technical Support for North America and EMEA at Aheeva, emphasizing project management and account management within VOIP and contact center solutions. Educational qualifications include a Master's degree in Computer Technology from the Université de Sherbrooke and a Master's degree in Informatics from NIIT.