rabbit inc.
Keith McLaughlin is an accomplished professional in customer support and operations, currently serving as the Director of Customer Support at rabbit inc., where responsibilities include building and scaling support for a new AI companion device. Previous experience includes significant roles at Roku Inc. as Senior Manager of Support Planning and Readiness, overseeing customer support for product launches, and at Palo Alto Networks as Senior Manager of Customer Support and Operations, where Keith developed a comprehensive support organization for B2C products. Additional leadership positions include Head of Customer Support at Winston Privacy and Essential, along with supervisory roles at GoPro, where an emphasis was placed on process improvement, training, and customer satisfaction. Keith holds a Bachelor's degree in Business Administration with a focus on Finance from California Polytechnic State University-San Luis Obispo.
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rabbit inc.
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rabbit inc. is an AI startup developing a personalized operating system (OS) through a natural language interface and dedicated, affordable consumer hardware to host the OS. rabbit OS is capable of understanding complex user intentions, operating user interfaces, and performing actions on behalf of the user. The key technology powering rabbit OS is the Large Action Model (LAM), a new type of foundation model that understands human intentions on computers. We are a small, fast-moving team based in Los Angeles. We are well-funded and backed by Khosla Ventures, led by Vinod Khosla, co-founder of Sun Microsystems.