Charles Long

Charles Long has a robust background in customer support and quality assurance, currently serving as a Quality Assurance Specialist at CloudNine since August 2018. Prior experience includes roles at LexisNexis from January 2014 to August 2018, where responsibilities encompassed providing advanced technical support for electronic discovery software, managing customer interactions, and documenting support processes. Earlier positions include South East Team Lead at Follett Higher Education Group and Customer Service Representative at Aramark Refreshment Services. Charles Long holds a Bachelor's degree in Information Technology from Florida International University, acquired in 2012.