Dermot Dennehy

Cloudworks.cc is the SaaS child of Sensée, the pioneers in work-from-home (aka home working) for medium to large contact centres. We have productised our tech stack to be made available as SaaS so contact centres across every vertical and of any size can benefit from our 20 years of applied experience in WFH and Hybrid Working. Our SaaS solutions give your contact centre staff superpowers so they are more engaged, productive and secure than ever. LiveDesk is a CX dedicated Digital Workplace that brings every one together under one virtual roof so they are on the same page by having access to the same real-time information, knowledge support and care. Whether your workers work from home, or are supplied by a partner, with LiveDesk your distributed CX workers work as one. TeamTonic is our revolutionary scheduling solution. It empowers staff to build their own schedules (aka self-rostering) against business requirements in 30 minute intervals (micro-staffing). Supply and Demand is balanced by our algorithms that maximise "scheduling satisfaction" whilst meeting strict business SLAs, ensuring your customer demand and agent supply are aligned. The foundation of our solutions is on the good ol' adage that happy people (EX) = happy customers (CX). Our solution empower frontline teams so that they are equipped to provide brilliant customer experiences, services and outcomes.