Brianna M.

Brianna M. is a skilled Customer Success Operations Analyst at CloudZero, with a strong background in telecom invoice management and client account oversight. Prior experience includes serving as a Senior Managed Services Specialist at Vatic Outsourcing, where Brianna conducted forensic analysis of telecom invoices, managed complex billing, and provided detailed reporting to clients. In a previous role at Uber Works, Brianna developed project frameworks and supported onboarding for temporary workers across major markets. Brianna also held the position of Service Delivery Team Lead at Tangoe, overseeing a team focused on improving telecom invoice processes and ensuring compliance with service level agreements. Early career experience includes working as an Accounts Receivable Coordinator at Empire Office, where Brianna effectively managed corporate collections and reduced aged receivables significantly.