Rachel Young

Rachel Young has a diverse range of work experience. Rachel most recently worked at Clove as a Senior Manager - Customer Support, having started in December 2022. Prior to that, they held roles at Clove as a Manager - Customer Support from July 2021 to December 2022, and as an Associate - Customer Support from August 2020 to July 2021.

Before their time at Clove, Rachel worked at Airbnb, where they were a Knowledge Management Editor from February 2020 to May 2020. Rachel also served as a Crisis Response and Safety Specialist, Trust and Safety from March 2018 to February 2020. In these roles, they edited and maintained internal customer support knowledge bases, provided customer support for users experiencing personal safety issues, and managed high-sensitivity cases.

Rachel also has experience working at the YMCA of Greater Seattle as a Wilderness Field Instructor, where they co-led wilderness backpacking expeditions for teenage youth and taught curriculum aimed at fostering empathy and community awareness. Additionally, they worked at Eastern Mountain Sports as a Store Guide, providing customer service and technical knowledge in a fast-paced retail environment.

Furthermore, Rachel has experience as a Young Parent Healthy Teen Center Assistant at the Jesuit Volunteer Corps (JVC) Northwest, where they provided support and educational services to at-risk youth and families. Rachel also worked as a Chemistry Laboratory Teaching Assistant and a Biochemistry Research Assistant at Villanova University, where they facilitated instructional classes, performed research, and managed experiments.

Throughout their work experience, Rachel has demonstrated skills in customer support, knowledge management, crisis response, curriculum teaching, risk management, retail, and laboratory techniques. Rachel also has a strong passion for social justice and has been actively involved in university service and outreach programs.

Rachel Young attended Villanova University from 2010 to 2014, where they obtained a Bachelor of Science degree in Biochemistry.