Sharon Andrews

Sharon Andrews is a skilled professional with extensive experience in client success and customer experience management. Currently serving as a Client Success Analyst at Club Coffee since November 2023, Sharon focuses on identifying trends and developing key performance indicators to enhance customer experience. Previously, at YM INC. as Team Lead - Customer Experience, Sharon managed daily sales reporting and store operations, achieving substantial sales growth. Sharon also holds a prominent background as a Student Ambassador at Conestoga College, where outreach initiatives significantly increased student engagement. In earlier roles, Sharon worked as a Business Analyst at Perception Technology, using research methods to analyze user data, and as a User Experience Consultant at Zeus Learning, improving response times in learning systems. Sharon holds a Post Graduate Certificate in Business Analysis from Conestoga College and a Bachelor of Engineering in Information Technology from the University of Mumbai.