Implementation Consultant

CluedIn is a dynamic team of data enthusiasts, technologists, and innovators dedicated to reshaping the landscape of data management. With a passion for solving complex data challenges, we've come together from diverse backgrounds to create a platform that stands at the intersection of technology and business needs.

CluedIn’s collective vision is to empower organisations with the tools and insights they need to harness the full potential of their data, solving many of the challenges that traditional approaches couldn't.

We are seeking a skilled customer facing consultant to join our team. The successful candidate will be working within the customer success team to implement the product with our customers. You will be expected to lead the customer through the implementation phase together with your customer success manager, from inception/solution to project closure.

Implementation Consultant (EMEA Client Accounts):

As an Implementation Consultant, you will play a key role in ensuring the successful deployment of CluedIn for our customers. You will be the technical lead throughout the entire customer journey, from installation to go-live, ensuring value is delivered efficiently and effectively.

Duties/Responsibilities:

• Task Management & Communication: Proactively communicate task status and updates on customer projects, ensuring stakeholders are informed throughout the process.
• Customer Engagement: Act as a daily touchpoint, working closely with the customer’s team. You will be responsible for guiding the technical implementation of CluedIn, ensuring the customer receives the best solution possible.
• Value Delivery & Use Case Identification: Understand the customer’s critical path to value with CluedIn and identify opportunities for additional use cases that can enhance their experience.
• Solution Design & Documentation: Collaborate with the customer to document the solution design and define both functional and technical requirements. Ensure the solution is aligned with best practices and the customer’s needs.
• Customization & Configuration: Tailor CluedIn’s platform based on specific customer requirements and use cases, ensuring the solution fits seamlessly into their existing environment.
• Best Practice Guidance: Provide expert guidance on best practices for deploying, maintaining, and scaling CluedIn within the customer’s infrastructure.
• Product Feedback & Influence: Liaise with the product team to communicate customer feedback, influencing the product roadmap and ensuring continuous improvement of the platform.
• Continuous Learning & Upskilling: Take ownership of your professional development by staying up-to-date with the latest CluedIn product features and underlying technologies to provide the best possible service.

Tech Stack We Use:

• SQL
• Azure Data Factory
• Azure Dataverse
• Azure Service Bus
• Microsoft Power Apps
• One Lake
• Microsoft Preview
• Master Data Management Tools
• Integration Platforms

What We Are Looking For:

• Experience: 3+ years in a similar role, with a focus on implementing customer projects.
• Technical Skills:
  • Proficient in SQL.
  • Strong hands-on experience with Azure Data Factory.
  • Good knowledge of the Microsoft Azure Stack.
• Analytical Skills: Strong analytical and problem-solving abilities with attention to detail. Capable of understanding customer requirements and using them to create and implement solutions.
• Communication Skills: Excellent verbal and written communication skills, with experience in working and communicating with customers.
• Consulting Ability: Ability to act as a consultant to customers, demonstrating best practices to maximize the benefits of CluedIn.
• Training Skills: Ability to train customers and explain complex matters in simple terms.
• Team Collaboration: Ability to work effectively in a collaborative team environment, delegate tasks, and stay on top of responsibilities.

Company Benefits (or equivalent dependent on country):

• Stock Options: Eligibility for our stock option programme, allowing you to share in the company’s growth and success.
• Support for Cost of Living: Receive quarterly support to help with the cost of living.
• Home Office Comfort: Benefit from a £500 (or equivalent) budget for setting up your home office.
• Health and Well-Being: Comprehensive private healthcare package, including a healthcare cash plan, life insurance, and access to our Employee Assistance Programme.
• Time Off: Enjoy 25 days of annual leave plus standard public holidays.
• Investing in Your Growth: We provide 5 paid training days annually, allowing you dedicated time away from work to focus on your professional development.
• Flexible Work Environment: Embrace a flexible working environment with a remote-first policy.
• Work From Anywhere: Flexibility to work from various locations, including abroad, for up to 120 days per year as part of our employee well-being strategy.
• Team Adventures: Participate in exciting global team-building experiences.