Shelby Jordan

Shelby Jordan is a seasoned professional with extensive experience in operations and editorial management, currently serving as Senior Manager of Global Operations at Clutch since May 2018. With a progressive career at Clutch, Shelby has successfully managed teams ranging from direct reports to global support agents across various roles, including Global Operations Manager and Review Operations Manager. Responsibilities have included overseeing global staffing, formalizing quality assurance efforts, and collaborating with product departments to integrate NLP technology. Prior to this, Shelby held editorial positions where significant workflow improvements were implemented, and content calendars were managed. An educational background in Communication, Journalism, and Related Programs was attained from New York University.