Chris Shott

Chris Shott is an experienced leader in operations strategy and transformation, currently serving as the Head of Operations Strategy and Transformation at Virgin Money since February 2024. In addition, Chris is an Independent Consultant and Business Advisor, specializing in strategy development and operational delivery. Chris has a rich history with Nationwide Building Society, holding various senior roles including Director of Transformation for Financial Crime, Chief Operating Officer for Retail Operations, and Director of Remediation & Complaints, where responsibilities included managing significant teams and budgets, executing transformative programs, and improving operational performance. Earlier career experiences include progressive roles at Lloyds Banking Group, culminating in an Area Director position. Chris holds a Bachelor of Engineering in Civil Engineering from Swansea University.