Nikala McLellan

Nikala McLellan has a solid background in operations management and customer experience, currently serving as the Head of Business Operations & CX at Virgin Money since November 2020. Previously, McLellan held positions such as Senior Operations Manager at Clydesdale Bank and Senior Associate at Mercer, showcasing a robust expertise in leading operational strategies. A significant tenure at Banco Santander spanned over a decade, where McLellan excelled in managing large teams and enhancing customer service performance across various divisions. Early career milestones include operations management at TUI Travel PLC and a foundation in sales and team management at Lloyds TSB. McLellan earned a Bachelor of Business Administration from the University of the West of Scotland.