Shaun O'Donnell InstLM currently serves as an Operational Excellence Coach at Virgin Money since October 2019, where the focus is on leading a National Digital Transformation and Culture Change Programme and serving as the Red Team lead for contact centres. Prior experience includes roles at Clydesdale Bank from July 2017 to October 2019 as a Red Team Captain, Sales Team Manager, and B Team Manager. Shaun's career began at British Gas, where from May 2004 to April 2017, positions included National Training Manager, Team Manager, National Facilitator, and Customer Sales Advisor, focusing on delivering high-quality training and customer service while prioritizing business profitability and customer fairness.
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