Deepika Christina

Lead Customer Success at CM.com

Deepika Christina began their work experience as an intern at Bellsoft India Solutions Pvt Ltd and CDOT Alcatel Lucent Research Centre in 2014. Deepika then joined Accenture as a Software Engineer in 2015, where they worked on developing and delivering fixes in the production environment, automating manual activities, and managing operational activities. In 2017, Deepika joined Freshworks as a Senior Solutions Engineer, where they interacted with prospective clients and closed deals in the Middle East and Africa region, bringing in significant revenue. Deepika also worked as a Product Consultant for the Europe SMB market, converting prospects into customers and contributing to a large deal in Q1 2018. In 2020, Deepika joined CM.com as the Head of Customer Experience for the India Hub, where they built and managed various customer functions and ensured a positive customer experience. Deepika is currently a member of RevGenius, starting in 2021.

Deepika Christina's education history is as follows:

Deepika completed an Executive Programme in Business Strategy and Finance at Rotterdam School of Management, Erasmus University in 2023. Deepika also completed an Executive Programme in International Business at INSEAD in the same year.

In 2022, Deepika attended TIAS School for Business and Society and completed an Executive Programme in Personal leadership.

Prior to their executive education, Deepika attended Anna University, where they pursued a Bachelor of Technology (BTech) degree in Information Technology. The specific start and end years for this degree are not provided.

Deepika completed their secondary education at C.S.I. Ewart Matriculation Higher Secondary School, focusing on mathematics and computer science. The details of any degree obtained are not provided.

In addition to their formal education, Deepika has obtained several certifications. Deepika received certifications in Customer Success for Impact from Winning by Design, Sales Partnerships and Stakeholder Management from PreSales Collective, and Value Based Selling from PreSales Collective, all in 2022. In 2020, Deepika obtained certifications in Customer Service Using AI and Machine Learning from LinkedIn and Project Management Certification from Udemy. In 2018, they obtained an ITIL Foundation 2011 in IT Service Management certification from AXELOS Global Best Practice. The details of the obtaining month are not provided for the Totango Certified Success Manager certification, received from Totango.

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