Sven Jacobs

Sven Jacobs has diverse work experience in various roles and industries. Sven started their career in 2005 as an Information Advisor at Gemeente Breda, where they worked for 4 years. After that, they joined Accenture in 2009 as an Analyst Infrastructure Consulting for their internship. Sven then worked at ASML as a Junior Project Manager and as Project Support for Accenture. In 2012, Sven became a Unified Communications and Collaboration Consultant for Accenture at Buma/Stemra and later worked as a Project Manager at ING Insurance/Investment Management.

In 2013, Sven joined KPN Corporate Market as a Communications Specialist, bridging the communication gap between teams in India and the Netherlands. Sven also worked at ASML as a Business Process Outsourcing (BPO) Specialist, responsible for ensuring compliance with international laws and optimizing business processes.

Sven's career progression continued with a role at Aces Inside as a Co-Founder, where they created a community and shared knowledge in the e-Sport poker industry. Sven then joined CM.com in 2019 as a Sr. Customer Success Manager, focusing on Big Tech Companies and Digital Marketplaces. Currently, they hold the position of Lead Customer Success Manager at CM.com, managing complex projects and building long-term relationships.

Overall, Sven Jacobs has accumulated extensive experience in customer success management, project management, communication consulting, and infrastructure consulting throughout their career.

Sven Jacobs has a strong educational background starting with their high school education at O.L.V. Lyceum, where they obtained their HAVO diploma from 1992 to 1998. Sven then pursued higher education at De Haagse Hogeschool / The Hague University of Applied Sciences from 2000 to 2005, where they earned their Bachelor's degree in Business Informatics.

Continuing their education, Sven attended Tilburg University from 2007 to 2010, where they obtained their Master's degree in Information Management. These academic achievements demonstrate their commitment to enhancing their knowledge and skills in the field of information management.

In addition to their formal education, Sven Jacobs has also pursued various certifications to further enhance their professional capabilities. Sven obtained their ITIL Foundation certification from EXIN your ICT competence partner in November 2003, followed by the Prince2 Foundation certification from APMG International in October 2011.

Furthermore, Sven has completed the Customer Success Management certification from Winning by Design in July 2020, indicating their dedication to providing exceptional customer service. Recently, in October 2021, they earned the monday.com Product Badge from monday.com to expand their expertise in product management.

Looking ahead, Sven has plans to obtain the Totango Certified Success Manager certification from Totango in 2023, further solidifying their expertise in customer success management. Through their educational background and certifications, Sven Jacobs has consistently demonstrated a commitment to professional growth and development.