Ana Carolina Alves Duque

Ana Carolina Alves Duque has worked in various roles in the technology industry since 2014. Ana Carolina started at A Principal Tecnologia do Brasil LTDA as an Assistente Comercial, where they were responsible for following up on orders and internal sales control, organizing meeting rooms, and following sales policies. In 2018, they moved to Thomson Reuters Brasil, where they held the roles of Customer Success Specialist and Senior Sales Agent. In 2021, they joined CM Tecnologia as a Customer Solution Sênior, and later became a Customer Solution Pleno, where they developed relationships with users to strengthen the connection, upsell and cross sell, and prevent churn. Ana Carolina also monitored engagement indicators and plans and took action when necessary. Finally, they joined Zamix in 2021 as an Analista de Pós Vendas, where they were responsible for analyzing customer service, establishing a customer pain point plan, and improving business campaigns and strategies.

Ana Carolina Alves Duque holds a Bachelor's degree in Law from Universidade Salgado de Oliveira, which they obtained between 2016 and 2020. Ana Carolina is currently pursuing a Postgraduate degree in Management of Innovation, Technology and Entrepreneurship at Descomplica. Additionally, they have obtained certifications in Leadership from StartSe (2022), Customer Success from Udemy (2021), Management Models from Fundação Getulio Vargas (2021), and Data Protection Law from Fundação Bradesco (2021).