Joseph Eckroth

Senior Director, Client Experience

Joseph Eckroth is an experienced professional in the shipping and logistics industry, currently serving as the Senior Director of Client Experience at CMA CGM since October 2020. Previous roles at APL included Senior Manager of Export Customer Care, where Joseph led a team of 65, and Director of Import Customer Care, overseeing a team of 58. Other notable positions held at APL include Manager of Cargo Management, Customer Service Support Manager, Vessel Coordinator, and Customer Service Representative, demonstrating a progressive career with a strong focus on customer care and operational management. Joseph holds a Bachelor's degree in English Language and Literature from the Metropolitan State University of Denver.

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