Stephanie Olive

Senior Director, Client Experience at SMB Team

Stephanie Olive is the current Director of Client Experience at SMB Team. Stephanie has over 2 years of experience working as a Paid Search Specialist. Stephanie has previously worked for companies such as Stream Companies and Hibu. At Stream Companies, Stephanie was responsible for various size PPC budgets and closely managed project plans, launch plans, our scope of work, and delivery timelines to ensure each team is delivering on schedule and to specification. Stephanie was also highly analytical with data and forecasting while exercising the ability to meet monthly and quarterly forecast. Stephanie analyzed performance data and site analytics to develop insights for use in monthly and quarterly reporting.

At Hibu, Stephanie performed daily account management and of pay per click accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients. Stephanie also monitored keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics. Stephanie generated weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives. Stephanie's experience and skills have helped their excel in their current role as the Director of Client Experience at SMB Team.

Stephanie Olive's educational career includes a Master of Business Administration (MBA) in Marketing from Thomas Jefferson University, a Bachelor of Business Administration (B.B.A.) in Marketing from Stetson University, and 2017-2018 as a remote student for a Product Development Course from Aalto University. Stephanie is certified by Facebook in Facebook Blueprint, HubSpot in Inbound Certification, and Google in Shopping Ads, Google AdWords, and Google Analytics.

Some individuals on their team include Sean Hawkins - Client Experience Specialist, Taylor Martin - Client Experience Specialist, and Katilin Maroney - Client Experience Specialist. Stephanie Olive reports to Bill Hauser, CEO. They are on a team with Kathleen Fernandez - Content Manager, Emily Hauser - Senior Director of Marketing, and Jordan Milewski - Senior Director of Services.

Timeline

  • Senior Director, Client Experience

    Current role

  • Director of Client Experience