Shahnawaz Alam

Shahnawaz Alam is an experienced professional with a strong background in remote support and technical assistance within the IT sector. Currently serving as Remote Support Manager at CMS Info Systems since January 2021, Shahnawaz is responsible for supporting the Team Manager and ensuring operational excellence. Previously, Shahnawaz worked as a Remote Support Engineer at Lord Krishna Security Systems Pvt Ltd from July 2012 to June 2022, providing technical support for security equipment across HDFC Banks in India. Earlier experience includes a role as a Desktop Support Engineer at Mayanks IT Solutions Pvt. Ltd, focusing on hardware support for Lenovo desktops. Shahnawaz holds a Bachelor's degree in Information Technology from SMU and certifications in MCSE and CCNA from IACM Networking Institute.