Sarah Taylor

Sarah Taylor has extensive experience in customer service and accounting, currently serving as a Resolution Specialist at CNA Surety since April 2016, where responsibilities include resolving past due bonds and providing individualized attention to agents. Concurrently, Sarah has worked as an Evening Receptionist at Stronghold Counseling Services since April 2019, handling client interactions and administrative tasks. Previous roles at Capital One involved progressively responsible positions in customer service and risk coordination, addressing customer inquiries and account escalations. Experience at HSBC included resolving past due accounts as a collector, while earlier positions at IHOP and Pizza Hut involved server and management duties. Sarah holds an Associate's Degree in Business Administration and Management from Southeast Tech and a high school diploma from Lincoln High.