Joanne Woolham is an experienced Lead Business Analyst with a strong background in business and process improvement. Currently serving at Co-op since April 2019, prior roles include Niche Lead Business Analyst at Lloyds Banking Group and various analyst positions at The Co-op and Co-operative Financial Services. Joanne has successfully managed projects aimed at enhancing customer experiences and operational efficiency, developed frameworks for root cause analysis, and implemented key documentation and training initiatives. With a B-Tec Diploma in Business & Finance and extensive analytical expertise, Joanne has a proven track record of strategic stakeholder management and continuous improvement across multiple sectors.
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