Kevin Hall

Kevin Hall, NCCO, currently serves as the Manager of Mortgage Servicing Operations at Coastal Credit Union since August 2017, overseeing a $2.8 billion portfolio comprising 13,000 loans. Prior to this role, Kevin held several managerial positions, including Supervisor of Issuer Communications and Collections at Mediant, where the collections team achieved significant improvements, and Enterprise Support Manager at Relias Learning, attaining a 96% revenue retention rate. Kevin's extensive experience in call center and customer service management spans various companies, including IBM - Seterus and Smith Debnam Narron Drake Saintsing & Myers, where leadership fostered team success and enhanced operational efficiency. Kevin received a Technical Diploma in Office Technology from ECPI University and furthered professional development through courses at Duke University Office of Continuing Studies.